Save The Planet Scented Soy Wax Candle: Revitalising Freshwater - Premium Hand-Poured Eco-Friendly Candle

Logistics Policy

Welcome to our store! To ensure your understanding of our logistics services, we have established the following logistics policy. Please read it carefully.

1. Service Area

We provide domestic and international logistics services. Please confirm the specific delivery areas at checkout.

2. Order Processing Time

• All orders will be processed within 1-5 business days after payment confirmation.
• Processing time may vary based on inventory availability and order volume.

3. Shipping Methods

• We partner with multiple logistics companies to offer various shipping methods, including standard and expedited shipping.
• The chosen shipping method will affect delivery time and cost.

4. Shipping Time

• Domestic Shipping: Typically takes 3-7 business days.
• International Shipping: Depending on the destination, shipping time usually ranges from 7-21 business days.
• Shipping times may be delayed due to weather, holidays, or other uncontrollable factors.

5. Shipping Fees

• Shipping fees will be calculated at checkout based on the order weight and selected shipping method.
• We offer free shipping for orders over a certain amount; please check our website announcements for details.

6. Order Tracking

• Once your order is shipped, you will receive an email containing a tracking number, which you can use to track your package in real-time on the logistics company's website.

7. Issue Resolution

• If you encounter any issues during shipping (such as lost or damaged packages), please contact our customer service team immediately, and we will assist you in resolving the issue.

8. Contact Us

If you have any questions regarding logistics, please feel free to contact us:

• Email: support@cozyvibee.com
  

Thank you for choosing our store! We are committed to providing you with efficient logistics services.

Return and Refund Policy

Welcome to our store! To ensure your satisfaction while shopping, we have established the following return and refund policy. Please read it carefully before making a purchase.

1. Return Policy

• Return Period: You can request a return within 30 days of receiving the item.
• Return Conditions: The item must be unused and include the original packaging and tags. The following items are non-returnable:
• Return Process:

2. Refund Policy

• Refund Method: Refunds will be processed using your original payment method and may take 5 to 10 business days to reflect in your account.
• Refund Processing Time: We will process your refund request within 5 business days of receiving the returned item.
• Partial Refunds: If the item is damaged or missing parts, we may offer a partial refund, and we will communicate the details via email.

3. After-Sales Service

• Customer Support: If you have any questions, please feel free to contact our customer service team:
• Frequently Asked Questions (FAQ): You can visit our FAQ page for more information regarding returns and refunds.

4. Legal Compliance

We are committed to complying with relevant laws and regulations to protect your consumer rights. Our return and refund policy will be updated as needed to ensure compliance with the latest requirements.

Thank you for choosing our store! We look forward to providing you with quality products and services. If you have any questions, please feel free to contact us.